We stand out by serving as the “helpdesk” for companies seeking clarity on what the latest technologies, can do for them—providing hands-on guidance, training, and decision support on the solutions that drive efficient and effective customer experience improvements. Every customer touch point from the contact center to remote field service teams & back office, to the logistics & delivery teams can benefit.
CCaaS, UCaaS, CPaaS, IPaaS, SaaS...Oh My!
Not every customer experience challenge warrants a software purchase. We guide business and IT leaders in making informed go/no-go technology decisions, ensuring that investments align with real needs—not hype. Our priority is delivering value and fixing problems while advising on a wide variety of technology choices and options including Agentic AI and all that AI can do.
Aye, Aye, AI...Crawl, Walk, Run:
We dedicate significant effort to easing AI concerns through education and real-world testing in the customer’s environment. Our approach is simple: start with training wheels, find your balance, then gradually pick up speed and deploy step-by-step as confidence and proof-of-value grows. Our white glove technology support team has your back 100% along the way.
Technology Offerings:
Our portfolio is designed to give organizations a complete, end-to-end view of the customer experience—across contact centers, field service, mobility, cloud, and more. We move beyond standard solutions by providing direct access to vendors with unique offerings, with a few under represented through traditional sources and publication.
Bottom Line:
We specialize in solving challenges for contact center and business leaders—the right way, not pressured by vendor-led sales quota's, forecast calls, or pipeline activity check lists. With a focus on reducing risk, streamlining complexity, and delivering outstanding ongoing support, we make technology decisions feel simple, straight forward, and secure - simplification, simplified!