Cloudconnex.ai Refundable Retainer Policy for Technology Evaluation Services To initiate a technology evaluation engagement, Cloudconnex.ai requires a refundable retainer of $1,500 covering a 6-month advisory period. This retainer serves as an engagement fee for expert consultation, research, and strategic advisory services provided during 1 or more evaluation of technology solutions. Key Terms:
Retainer Amount: $1,500 for up to 6 months of advisory and evaluation services.
Purpose: Covers the time, research, and expertise Cloudconnex.ai provides in helping clients assess and identify appropriate technology solutions for 1 or more projects.
Refund Conditions:
Refundable: If the client proceeds with a technology purchase facilitated by Cloudconnex.ai within the 6-month engagement, the full $1,500 retainer will be refunded upon the first vendor billing cycle.
Non-Refundable: If a purchase is not made facilitated by Cloudconnex.ai within the 6-month period for any reason, the retainer is not refundable.
Renewals: At the end of 6 months, if the client makes a purchase during this period, there are no further fees or retainers required for future engagements. For clients that did not purchase a solution during the initial 6 months, they have the option to renew their retainer at $500 per month. The same rule applies for refunds.
Scope: This retainer applies solely to the evaluation and advisory phase. It does not cover any product, licensing, implementation, or additional third-party costs.
Payment: Retainers can be made via ACH direct deposit or Zelle. Account details provided separately. We do not accept credit cards at this time.
By submitting this retainer, clients receive the full support and commitment of Cloudconnex.ai’s advisory team. The policy ensures a focused, collaborative evaluation process, while offering a full refund upon successful solution adoption.